ABC Bank Ranked 1st place among Tier 3 Banks in the 2023 Banking Industry Customer Satisfaction Survey

ABC Bank was recognized as the Best Bank in Tier 3 Banks – 1st place in the 2023 Banking Industry Customer Satisfaction Survey conducted by Kenya Bankers Association (KBA), which was released on 5th March 2024 during a ceremony held at Radisson Blu, with representatives from the various member banks.

The survey which was conducted from September to November 2023 received over 30,000 responses and provides a year-on-year analysis of the banking public’s feedback on various aspects of banking, including customer experience and banking channels preferences. 

In 2022, ABC bank received the Best Bank in Tier 3 Banks – 1st place, and further received two more recognitions in the Customer Satisfaction Survey including; Best Tier III Bank in Digital Experience (winner) 2021, and 2nd runner-up in the same category in 2019.

The award affirms ABC Bank’s world class customer service experience and is a motivator to keep soaring higher and ensuring inclusivity in all our service provision.

Cost of Credit


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Data Protection Privacy


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Key Facts Document


The Key Facts Document outlines all the features, benefits and charges of our various products to help you decide what product or service best suits you. Click here to read more.

FATCA Statement


FATCA requires foreign financial institutions (FFIs) to report to the IRS information about financial accounts held by U.S. taxpayers, or by foreign entities in which U.S. taxpayers hold a substantial ownership interest. ABC Bank is FATCA compliant in all its operations. To find out more about FATCA and how it affects you, please contact any of our branches or offices. We may contact you to request further information or documentation in order to verify your tax status under FATCA. For more information on FATCA, click here.
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