ABC Bank was recognized as the Best Bank in Tier 3 Banks – 1st place in the 2023 Banking Industry Customer Satisfaction Survey conducted by Kenya Bankers Association (KBA), which was released on 5th March 2024 during a ceremony held at Radisson Blu, with representatives from the various member banks.
The survey which was conducted from September to November 2023 received over 30,000 responses and provides a year-on-year analysis of the banking public’s feedback on various aspects of banking, including customer experience and banking channels preferences.
In 2022, ABC bank received the Best Bank in Tier 3 Banks – 1st place, and further received two more recognitions in the Customer Satisfaction Survey including; Best Tier III Bank in Digital Experience (winner) 2021, and 2nd runner-up in the same category in 2019.
The award affirms ABC Bank’s world class customer service experience and is a motivator to keep soaring higher and ensuring inclusivity in all our service provision.