Nairobi, March 12, 2025 – ABC Bank was recognized for its excellence in Customer Satisfaction at the 20th Connected Banking Summit- Innovation & Excellence Awards, held by the International Center for Strategic Alliances at the Mövenpick Hotel in Nairobi. This recognition reaffirmed our commitment to providing unparalleled banking experiences and customer-centric solutions in a rapidly evolving financial landscape.
Under the theme Empowering East Africa’s Financial Future, the summit showcased groundbreaking discussions and innovations and celebrated institutions that have demonstrated excellence in digital transformation, financial inclusion, cybersecurity, and AI-driven banking.
During the summit Mr. Apollo Njoroge, ABC Bank’s Chief Operations Officer, explored how tokenization is revolutionizing value chains, enhancing transaction security, and driving new opportunities for digital assets in the financial ecosystem, in his address on Banking in Web 3.0- The Future of Tokenization. As banking moves towards a decentralized, blockchain-driven future, he emphasized the need for financial institutions to adapt and leverage Web 3.0 technologies to enhance transparency, security, and efficiency, as well as the need for industry collaborations as a growth engine.
In support of this, Eng. John Kipchumba Tanui, Principal Secretary, State Department of ICT and Digital Economy, highlighted Kenya’s growing role in Africa’s digital transformation, revealing that Kenya is among the 10 African countries selected to host one of the Timbuktoo Fintech Hubs which will support young innovators. The PS also shed light on the need for enhanced cybersecurity in Africa, citing that Africa recorded the highest financial sector data breach cost in 2024, with over 140,000 ransomware attacks.
As ABC Bank celebrates this milestone in Customer Satisfaction, we remain committed to innovating and leveraging cutting-edge technology to provide secure, seamless, and customer-centric banking solutions.
