Customer Service Week – 8th October

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From 4th to 8th October, we celebrated Customer Service Week. This initiative was championed by Institute of Customer Experience (ICX Kenya) in collaboration with Kenya Bankers Association (KBA). The theme this year was “Driving customer inclusion” tagged under “The power of service.”

There were loads of activities for customers in the branches and also staff. This was a moment to celebrate staff for going beyond and ensuring uninterrupted banking services despite the challenges arising due to the pandemic and a moment to celebrate our customers for their continued support and loyalty even during such unprecedented times.

It was an opportunity to celebrate how far we have come and to look forward to the amazing opportunities ahead.

Cost of Credit

To compare different bank loan costs for commercial banks in Kenya Click Here to visit the Total Cost of Credit website.

Data Protection Privacy

In line with the Data Protection Act, click here to read our data protection privacy notice.

Key Facts Document

The Key Facts Document outlines all the features, benefits and charges of our various products to help you decide what product or service best suits you. Click here to read more.

CRS: What You Need to Know

The Common Reporting Standard (CRS) is a global initiative aimed at combating tax evasion and ensuring tax system integrity across participating countries. As part of this standard, we at ABC Bank, along with all other financial institutions, are required to gather and report specific information about your tax residency status. This includes details about your accounts and financial activities. To help you navigate these requirements and understand how they may impact you, we have provided a comprehensive overview of CRS and its implications. To review the Frequently Asked Questions (FAQs) on CRS, please click here.


FATCA Statement

FATCAka requires foreign financial institutions (FFIs) to report to the IRS information about financial accounts held by U.S. taxpayers, or by foreign entities in which U.S. taxpayers hold a substantial ownership interest. ABC Bank is FATCA compliant in all its operations. To find out more about FATCA and how it affects you, please contact any of our branches or offices. We may contact you to request further information or documentation in order to verify your tax status under FATCA. For more information on FATCA, click here.
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