Our customers made us champions! – 17th February

The 2021 Banking Industry Customer Satisfaction Survey conducted by Kenya Bankers Association (KBA) was released on 17th February via a virtual forum with representatives from the various member banks. The annual publication is part of efforts by KBA to enhance customer experience in the banking industry and ensure access to financial services for all.

ABC Bank emerged as the Best Bank in Digital Experience – Tier 3 Banks category in the Customer Satisfaction Survey. Thank you for enabling us to achieve this by voting and sharing the survey link to our customers who voted for us. Our customers’ support made us champions.

The Customer Satisfaction survey had over 29,000 responses, distinguishing the 2021 survey as one with the highest response rate. In addition, the 2021 survey featured questions on Persons with Disabilities Accessibility in line with the KBA Digital Accessibility Project initiative.

Asante sana to all the customers who voted for us.

Cost of Credit


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Data Protection Privacy


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Key Facts Document


The Key Facts Document outlines all the features, benefits and charges of our various products to help you decide what product or service best suits you. Click here to read more.

FATCA Statement


FATCA requires foreign financial institutions (FFIs) to report to the IRS information about financial accounts held by U.S. taxpayers, or by foreign entities in which U.S. taxpayers hold a substantial ownership interest. ABC Bank is FATCA compliant in all its operations. To find out more about FATCA and how it affects you, please contact any of our branches or offices. We may contact you to request further information or documentation in order to verify your tax status under FATCA. For more information on FATCA, click here.
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