The 2021 Banking Industry Customer Satisfaction Survey conducted by Kenya Bankers Association (KBA) was released on 17th February via a virtual forum with representatives from the various member banks. The annual publication is part of efforts by KBA to enhance customer experience in the banking industry and ensure access to financial services for all.
ABC Bank emerged as the Best Bank in Digital Experience – Tier 3 Banks category in the Customer Satisfaction Survey. Thank you for enabling us to achieve this by voting and sharing the survey link to our customers who voted for us. Our customers’ support made us champions.
The Customer Satisfaction survey had over 29,000 responses, distinguishing the 2021 survey as one with the highest response rate. In addition, the 2021 survey featured questions on Persons with Disabilities Accessibility in line with the KBA Digital Accessibility Project initiative.
Asante sana to all the customers who voted for us.