ABC Bank joined the world in marking this year’s Customer Service Week by celebrating its relationship with customers in all its branches. The Bank engaged customers and staff in a variety of exciting activities as part of its efforts in embracing this year’s Customer Service Week theme of “Beyond the Smile”. Bank staff surprised customers with tokens of appreciation at their premises to celebrate with them on their milestones on their individual journeys.
The annual week-long event was marked from 7th to 11th October. This is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Locally, the event is coordinated by the Institute of Customer Service of Kenya.
The week was filled with pomp and glamour for both external and internal customers where customers enjoyed goodies and fun-filled activities in our branches. The Bank took the opportunity to celebrate its customers and appreciate them for journeying with us and for their support over the years.
The ABC Bank Treasury team in conjunction with our Nakuru Branch team held an interactive client dinner on Friday 21st June 2019 at Hotel Merica in Nakuru. The team had an interactive evening networking with forex clients and potential customers. As ABC Bank we strive to understand our customer needs by having interactive sessions and also update our customer on current trends and changes in the banking industry.
ABC Bank scooped two awards at the Think Business Awards gala held on 17th May 2019. The Bank was recognized as the winner in the Bank with the lowest charge overall category and the 2nd runners up in the Bank with the lowest charge for individuals category.
Bagging the awards for Bank with the lowest charges three years in a row affirms the Bank’s commitment to offer innovative and affordable financial solutions that meet our customers’ needs.
We thank you for making us champions. Asante sana!
13th July, 2017: As part of its continuous Diaspora market outreach, ABC Bank is on a two- day tour of Qatar where it will meet Kenyans living there. The team will pitch tent in Doha, at the Concorde Hotel on the 14th and 15th July, where it will join members of the Corniche Diaspora Sacco and other Kenyans.
The team will utilize the opportunity to reinforce relations with its customers there, as well as forge new ones.
ABC Bank prides itself in providing distinguished financial service to Kenyans in the Diaspora, focusing not on remittances only, but on investments as well. Some of the investment products the bank offers to Diaspora clients (groups and individuals) include the ABC D’Bouquet, which is an insurance product that provides customers with a host of last expense benefits in case of bereavement.
Other products for our Diaspora clientele include investments, construction and project financing, mortgages/home loans, land purchase financing and asset financing among many others. The bank also offers professional investment advice to customers to enable them to make informed investment decisions and enlighten them on the best investment opportunities available in Kenya.
Additionally, ABC Bank has a wide range of international money transfer services that customers can use to send funds conveniently and securely to their loved ones back in Kenya. Our award-winning Internet Banking service and user-friendly iOS and Android App which offer customers a borderless, seamless and convenient banking experience; secure local and international account-to account transfers, mobile transfers and much more. It literally makes you your own bank teller, using PC, mobile or tablet.
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13th July 2017: ABC Bank has launched fully automated clearing system that will speed up cheque processing significantly for customers, hence hastening payments and improving business efficiency.
Sybrin is a flexible and more robust solution for high-speed documentation imaging and transaction processing and will enable the bank to provide its customers with instant account transaction updates, a departure from the past where customer accounts would be credited the following day after the transactions. It eliminates a bulk of manual processes associated with older clearing systems.
The migration to the new is part of the bank’s continuous upgrade plans to enhance efficiency in service delivery to customers.
“ABC Bank continues to invest in new systems and solutions like Sybrin that support the changing needs of the banking customer. We acknowledge that in the fast-paced world we live in today, speed and convenience are key customer expectations,” ABC Bank Head of Operations Elizabeth Kimani said.
Sybrin clearing system facilitates the processing of cheques, electronic funds transfers (EFTs), direct debits, standing orders, salary processing among others.
Ms. Kimani added: Cheques and other traditional settlement instruments remain important components in payments, especially among business customers; as such, we deem it important to make them as convenient as new-age systems of payment hence the investment in the upgrade.