CSW_2017

ABC Bank celebrates Customer Service Week

9th October 2017: ABC Bank joined the world in marking this year’s Customer Service Week by celebrating its relationship with customers in all its branches. The Bank engaged customers and staff in a variety of exciting activities.

The annual week-long event was marked from 2nd to 6th October. This is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. Locally, the event is coordinated by the Institute of Customer Service of Kenya.

Customers were treated to a selection of goodies and lucky dips were lucky participants walked away with an assortment of prizes. In an effort to improve its service to customers, the bank utilized the opportunity to receive feedback from customers.

Here is a pictorial round-up of the week’s events both at branches and the Head Office.

The Libra Branch team donned in cowboy-themed attire to celebrate the week.

CSW 2017

The Diaspora/ Retail Banking team stepped out in summer wear.

CSW 2017

The International Business Division (IBD) team showcase their African wear.

CSW 2017

The Westlands Branch team cuts a cake with customers to celebrate the week